Refund policy

All sales of Concertus, Continuo, and Spectus are final. We do not offer refunds, credits, or exchanges once a purchase is complete, for any reason, including a change of mind, incompatibility with your workflow, or simply deciding not to use the software.

This is a deliberate policy, not an oversight. Every product we sell has a free, fully-featured demo available before you ever pay. Run it in your own sessions, on your own machine, for as long as you need. Buying only makes sense once you already know the software does what you need — so by the time you buy, the trial period has already happened.

Purchases are processed by Paddle.com, our reseller and merchant of record. Your payment card statement will show a charge from Paddle, not from Concertus Technologies — this is expected, not an error, and is not grounds for a chargeback dispute.

This policy does not limit any refund right that applicable consumer protection law grants you and that cannot be waived by agreement. Where such a right exists, it is honored regardless of anything stated above.

If a charge looks wrong — a duplicate transaction, an amount that does not match what you agreed to pay, or a purchase you did not make — write to us through the contact page and we will look into it. That is a billing correction, not an exception to this policy.